Error codes

EN version

Написано Анатолій

Оновлено 8 місяців тому

Read in Ukrainian

This document defines the types of errors and their descriptions.

Each error code has a general error type, and these codes also vary depending on the problem.

Use the keyboard shortcut CTRL + F for easy searching

Error codes are segmented into sections.
For your convenience, you can go straight to the right one:

Common
User profile
Account
Mailbox
Template
Envelope
Dictionary
Integration
Permissions
Scenarios
External links
Billing

Description of errors

**COMMON**
Error code	Error detail	Error description
1000	Undefined exception	There is undefined and unpredictable exception. If it’s happened, please, make a screenshot of the error and contact support team to clarify and solve the issue.
1001	Record not found	Record with respective request parameter is not found in database. Please check your request, compare with documentation and send again
1002	XSLT translation error. {0}	XSLT translation error. It happens when we cannot transform XML document using XSLT template and get an envelope xml structure. Please pay attention to the error details and a row.
1003	Bad image data	An image in the request couldn’t be processed, use another format and/or properties of an image
1004	Empty value for required field	You’ve sent an empty value for a required field. Please check your request parameters and send again
1005	Too many requests	You’ve sent to many requests for particular endpoint and user. Please try again in 10 minutes
1006	Validation failed. {0}	You are going to get this error, if any validation rules of the fields failed. Please see the details of the error to find particular field and failed validation rule
1007	Document has been modified	Document has already been modified. Please request updated document and then change it
1008	Invalid XML. {0}	XML structure is not valid, read error description to clarify details
1009	Verification code is absent	Verification code in the request is missing. Please check request data, check documentation and resend
1010	Try again later. Files are generating at the moment	Files are generating at the moment. To generate files one more time please wait until this process if over and then try again
1011	Unexpected content-type: {0}	Content-type of the uploaded document is incorrect or is not allowed. Allowed types are: CSV, XLS
1012	Cannot calculate file hash	Application cannot calculate hash of the file you sent
1013	Field ‘{0}’ must be not less than {1} chars long	Entered quantity of symbols is less than minimal chars length allowed
1014	Field ‘{0}’ must be less than {1} chars long	Entered quantity of symbols is bigger than allowed maximum chars length
1015	Field ‘{0}’ must be from {1} to {2} chars long	Entered quantity of symbols should be within the interval
1016	Unsupported locale: {0}	Locale is not supported by the system
1017	{0}	Password validation occurred. Password should be more complex and contains Latin symbols in lower and upper cases and special symbols
1018	Wrong timezone: {0}	Timezone is not supported by the system
1019	File is not ready for download	File you requested is not ready for download yet. Please wait a minute and try again
1020	Not valid filename: {0}	Filename is not valid
1021	File upload error: {0}	File cannot be uploaded. Please pay attention to the explanation in the error message
1022	Request header ‘{0}’ required	Request header is required in this request. Please check your request, compare with documentation and send again
1023	Request query parameter ‘{0}’ required	Request parameter is required. Please check your request, compare with documentation and send again
1024	Request body parameter ‘{0}’ required	Request body is required in this request. Please check your request, compare with documentation and send again
1025	Request path parameter ‘{0}’ required	Request path parameter is required in this request. Please check your request, compare with documentation and send again
1026	Authentication error	Some authentication error, please check logs
1027	Authentication token has been expired or revoked	Authentication token has been expired or revoked. To solve the issue authorize once again
1028	Standard Spring MVC exceptions: {0}	One of the standard server exceptions has occurred. Please see error message and check the request data for mistakes
1029	File ‘{0}’ exceeded max size: {1} > {2}	File size is bigger than the limit for upload. Please pay attention to max size on the error code and try to upload a file with proper size.
1030	File type mismatch for image ‘{0}’	Image file type is not correspond to allowed file types. Allowed file types: png, jpg, jpeg.
1031	Image ‘{0}’ exceeded max size: {1}x{2}	Image size is bigger than the limit for upload. Please pay attention to max size on the error code and try to upload file with proper size.
1032	Attachment {0} not found	Attachment with entered UUID was not found. Please check UUID
1033	Attachment ‘{0}’ is not in {1} format	Attachment cannot be uploaded because of the wrong file format. Please use one of the allowed formats from the list
1034	Image source ‘{0}’ is wrong	Image tag supports only ‘data:’ and ‘image-uuid:’ prefixes for source attribute
1035	Hash attribute has to be specified for ‘{0}’	Hash attribute is required to sign the document
1036	Attachement hashes do not match for ‘{0}’	Check that hashes are correct for the attachement
1037	Password cannot be reused	Do not use previously used passwords
1038	Please accept Terms and Conditions and Privacy Policy	Please read and accept Terms and Conditions and Privacy Policy.
1039	Attachement {0} was uploaded by another mailbox {1}	This attachement cannot be used in this mailbox
1040	There must be 2 dates specified for a range	Range field value is incorrect. Acceptable range format is date/date, and date must be ISO-8601
1041	Requested range out of bounds	Requested range out of bounds
1042	Comment thread {0} is not found	Comment thread with entered UUID was not found. Please check correctness of the entered data
1043	Access to comment thread {0} is not allowed	Access to the comment thread with entered UUID is forbidden. Please check correctness of the entered data
1044	Message with ID {0} in comment thread {1} was not found	No such message in the comment thread. Please check correctness of the entered data
1045	Main thread for document already exists	Please specify XPath and create a new thread
1046	Thread {0} is already resolved or deleted and cannot be changed	There is no possibility to update the thread
1047	Attachment ‘{0}’ exceeded max name length: {1}	Attachment file name length is bigger than the limit. Please pay attention to max length on the error code and try to upload file with less length
1048	Password expired	Please renew the password
1049	To protect your account from hacking, we temporarily blocked the possibility of authorization. Wait {0} minute(s) or click “Forgot password?�?	Please wait a few minutes and try again
1050	Only one session is allowed. Please log out from another one	Additional session is blocked
1051	IP address is blocked	Please contact the platform/account administrator
1052	Wrong IP or IP-range format for [{0}]	Please fix IP format
1053	Sub-service is unavailable: {0}	There is an infrastructure problem. Please try later
1054	Sub-service error with message: {0}	There is an error on sub-service side
1055	Payload is too large	Please decrease the size of the file/request
1056	Email is expected for SSO authorization	Please change username to email in your Identity Provider
1057	Unsupported access level: {0}	Access level is not supported in this context
1058	Shared category can only belong to shared category	Shared category can only belong to shared category
1059	‘uuids’ or ‘searchParams’ have to be specified separately	Please send ‘uuids’ or ‘searchParams’
1060	Image ‘{0}’ is smaller than minimum size: {1}x{2}	Image size is smaller than limit for upload. Please pay attention to min size on the error code and try to upload file with larger size.
1061	The email address or password is incorrect. Try again or click “Forgot password?�? to reset it.	Entered email or password is invalid
1062	The email address or password is incorrect. You have 1 attempt left. To avoid temporary blocking, click “Forgot password?�?	Entered email or password is invalid
1063	{0}	Request is rejected by the system
1064	Please log in using SSO	Corporate user cannot register or log in using a password
1065	Wrong code format	Please send a proper code from email
1066	Field {0} cannot be empty	Please set the field value
1068	Unsupported format {0}	This format cannot be processed
1069	Shared mailboxes must be specified for access level = shared	Check shared mailboxes are filled
1070	Date field ‘{0}’ must be greater than current date	Please change the date value
1071	File convert error: {0}	File conversion error
1072	Bad ISO date: {0}	Format date is incorrect, please use ISO-8601 date formats
1073	File ‘{0}’ cannot be uploaded because there are no pages of allowed size {1}	Please use another file

**USER/PROFILE**
Error code	Error detail	Error description
10001	User {0} not found	User with requested UUID was not found
10002	User {0} deleted	User has been deleted and couldn’t be used
10003	Proof message is not valid	Entered proof message is not valid. A proof message should be the user’s email in upper case (f.e.: “EMAIL@EXAMPLE.COM�?)
10004	Email already in use: {0}	User with particular email has already been registered
10005	User already activated	User has already been activated. To use the system you have to be authorized
10006	Invitation is for another user	Opened content doesn’t belong to your particular user, log in with other credentials to be able to see the content
10007	User notification {0} is not found	There are no notifications for particular user
10008	Email validation code not found or expired	Email validation code was not found or expired. Check correctness of entered code or resend with a new one.
10009	Invitation code not found or expired	Invitation code was not found or expired. Check correctness of the entered code or ask to resend a new one.
10010	Your invitation link has been expired, please register now	Invitation code has been expired. Try to register and confirm your email the usual way
10011	Invitation not found or expired	Invitation for particular user does not exist or expired
10012	Invitation email is empty	It’s impossible to create invitation, email field is required
10013	No account provided for update	Account option is missed in the request. Please check your request, compare with documentation and send again
10014	No permissions provided for update	Permissions list is missing in the request. Please check your request, compare with documentation and send again
10015	Wrong role ‘{0}’ is used	Role is incorrect for particular request, please check that entered role UUID exists
10017	Color ‘{0}’ has wrong format	Color in the request in wrong format. Please use color format #FFFFFF
10018	User is already blocked	User has already been blocked
10020	Already invited	This user has already been invited to this entity
10021	Corporate user cannot delete himself	Only admin of account can delete corporate user
10022	Corporate user cannot create new account	Corporate user is already assigned to an account and this cannot be changed
10023	User {0} is not corporate	Current action can be applied only on a corporate user
10024	User ‘{0}’ already has access to account/mailbox	This user already has the access to these entities
10025	Wrong password	Old password is wrong. Please check correctness of entered password
10026	User is inactive	User has not confirmed his email yet
10027	User {0} is corporate	Current action can be applied only on non-corporate user
10028	ITN code has to be specified for company account	Please add missing property to the request
10029	Incorrect phone number	Phone number should be in international format
10030	This endpoint can only be executed for user with expired password	Active user should use another endpoint, please check documentation
10031	User already exists	Email already registered in the system
10032	User is blocked	Ask your system administrator to unblock
10033	Verification record expired	Please repeat operation
10034	Auto-deposit mailbox is not set	Auto-deposit mailbox has to be set for user

**ACCOUNT**
Error code	Error detail	Error description
20001	Account {0} not found	An account with entered UUID is not found. Please check request data
20002	Account {0} deleted	Account with entered UUID has been deleted.
20004	Only one mailbox allowed	This request allows only one mailbox
20005	Role has no account	Account UUID parameter is required in a request. Please enter valid account UUID to create role
20006	Role {0} not found	Role with entered UUID is not found. Please check request data
20007	Role with such name already exists	Role with particular name is exist. Please enter new name or remove the existing role
20008	No role permissions data found	Role permissions data is required in this request. Please check request data, compare it with documentation and send again
20009	No role type found	Role type is incorrect in the request. Supported role types: Account, Mailbox and System. Please check request data, compare it with documentation and send again
20010	Unsupported permission set	Permissions in the request are not correct. Please check request data, compare it with documentation and send again
20011	Parent category should not have access level higher than subordinated	Parent category should not have access level higher than subordinated
20012	Account ‘{0}’ has no other owners	Account with entered UUID does not have other owners. Add at least one more owner ot Account and repeat the action
20013	Account domain name not found	Account domain name is empty in the create domain request body
20014	Account domain name size exceeded maximum size 256	Account domain name exceeded max allowed size (256 characters) in the create domain request body
20015	Cannot resolve domain ‘{0}’	Domain cannot be resolved to IP. Looks like it doesn’t exist
20016	Cannot use domain ‘{0}’	Domain already verified and used by another account or already added to current account
20017	Domain ‘{0}’ not found	Domain not found in database by domainUuid
20018	Unknown domain verification method	Domain verification method was not found in request body during domain verify request
20019	Domain already verified	Domain already verified and verification info cannot be changed
20020	Only INACTIVE domains can be activated	Cannot activate unverified or already activated domain
20021	Only ACTIVE domains can be deactivated	Cannot deactivate unverified or already deactivated domain
20022	Domain verification expired	Domain verification expired. Please use verify method to renew verification
20023	Domain verify info not found	Domain verify info was not found during domain confirmation or domain check
20024	Domain ‘{0}’ already verified by another account	Domain has pass verification, but it was already added and verified by another account.
20025	Domain and account do not match	You’re trying to access domain, which is not belongs to current account
20026	The user policy for the account should be stricter than the global one.	Please check the user global policies /api/v1/settings
20027	Domain ‘{0}’ has to be verified and active	Domain is not active during corporate user creation
20028	Invitation permission conflict	User has already had access to the entity and cannot be invited anymore to this entity
20029	Invitations roles or permissions are empty	Roles or permissions are missing in the request. Please check your request, compare with documentation and send again
20030	Account ‘{0}’ has no verified domains	Account has no verified domains
20031	Error during XLSX generation	Excel file generation error
20032	Users not found	Corporate import Excel file has no sheet with users
20033	Duplicated user {0}	Duplicated user email in corporate users import file
20034	Wrong account UUID {0} on account users sheet	Wrong account UUID found on account users sheet
20035	Cell A1 not found on account users sheet	Cell A1 not found on account users sheet
20036	Mailbox {0} not belongs to account or not exists	Mailbox not belongs to account or not exists
20037	Duplicated mailbox {0} sheet found	Found more than one sheet with same mailbox UUID, while it must be just one
20038	Cell A1 not found on mailbox users sheet	Cell A1 not found on mailbox users sheet
20039	Undefined user {0} found	Found user email which is not listed on user’s sheet
20040	Listed roles error for user {0}	Listed role(s) not exists or belongs to another account
20041	Listed permissions error for user {0}	Listed permission(s) not exists
20042	Cannot open file as a spreadsheet	Uploaded file isn’t a valid Excel format
20043	Role {0} cannot be deleted because it is assigned to users or invitations	Role is in use and assigned to users or invitations
20044	Total number of chars cannot be greater than the maximum length set	Please update password policy with correct values
20045	User does not belong to the account	Listed user(s) belongs to another account
20046	SSO Identity Provider ‘{0}’ not found	SSO Identity Provider is absent in database
20047	Metadata URL or XML have to be specified separately	Please enter only URL or XML
20048	Metadata loading/parsing error	Metadata cannot be loaded or parsed without an error. Please check URL or XML
20049	IdP and account do not match	You’re trying to access IdP, which is not belongs to current account
20050	Domain does not exist or is not active	Please activate domain
20051	SSO Identity Provider not found for domain ‘{0}’	SSO Identity Provider not found for the domain. Please set an IdP
20052	SSO Identity Provider ‘{0}’ is in use for domain and cannot be deleted	Please un-assign IdP. SSO Identity Provider is in use for the domain and cannot be deleted
20053	SSO Identity Provider ‘{0}’ has to be unique in the system	Please check metadata. SSO Identity Provider has to be unique in the system
20054	Street name must be between 1 and 200 chars long	Street name should be between 1 and 200 chars long
20055	City name must be between 1 and 200 chars long	City name should be between 1 and 200 chars long
20056	Region name must be between 1 and 200 chars long	Region name should be between 1 and 200 chars long
20057	Country name must be between 1 and 100 chars long	Country name should be between 1 and 100 chars long
20058	Zip code must be between 1 and 10 chars long	Zip code should be between 1 and 10 chars long
20059	Formatted address must be between 1 and 300 chars long	Formatted address should be between 1 and 300 chars long
20060	Account billing address not found	Account billing address not found, please create new one

**MAILBOX**
Error code	Error detail	Error description
30001	Mailbox {0} not found	Entered mailbox could not be found in the system
30002	Mailbox {0} deleted	Mailbox has been deleted. Please use active mailbox.
30003	Mailbox name cannot be empty	Mailbox name should not be empty. It should contain at least 1 symbol
30004	Mailbox name length exceeded maximum size	Mailbox name length couldn’t be more than 256 symbols
30005	Mailbox alias cannot be empty	Mailbox alias name should not be empty. It should contain at least 3 symbols
30006	Mailbox alias length exceeded maximum size	Mailbox alias name length couldn’t be more than 256 symbols
30007	Alias not found or attached to another mailbox	Alias you have tried to delete was not found or attached to another mailbox
30008	Contact {0} not found	Contact with UUID you entered doesn’t exist or was not found
30009	Auto delegation is enabled but mailbox is not specified	Please set the mailbox to which to delegate the envelope
30010	Category {0} not found	Category with UUID you entered doesn’t exist or was not found
30011	Invalid parentId value	ID of parent category is not valid
30012	Alias already exists	Alias with entered name is exist
30013	Empty category ID	Category ID is empty in request. Please enter required parameter
30014	Cannot change category access to official	It’s impossible to change category access to official. Official categories may be created only by the system user.
30015	Category already exists	Category with entered UUID exists
30016	Mailbox {0} does not belong to the account	Mailbox does not belong to this account. Please check your request and ensure that a mailbox you want to invite belongs to the account
30017	Mailbox {0} has no other owners	Mailbox does not have another owner and cannot be left
30018	Sender mailbox not found	Mailbox UUID of Sender was not found, please check correctness of request
30019	Mailbox UUID is empty	Mailbox UUID should not be empty
30020	Mailbox UUID is invalid or empty	Mailbox UUID is invalid or empty. Please send valid request with valid Mailbox UUID
30021	Email is forbidden for alias name	Please do not use emails as an alias name to avoid misunderstandings
30022	Alias name ‘{0}’ already exists. Please reach your support	Qualified alias already used
30023	Incorrect qualified identifier ‘{0}’	Should match [0-9a-zA-Z.]
30024	Alias ‘{0}’ listed more than once	But should be only one time
30025	Mailbox UUID of delegate is invalid	Please do select another mailbox

**TEMPLATE**
Error code	Error detail	Error description
40001	Document {0} not found	Document with entered UUID was not found. Please check correctness of the entered UUID
40002	Template {0} is archived	Template with entered UUID is archived. You cannot use archived templates.
40003	Template {0} not found	Template with entered UUID was not found. Please check correctness of the entered UUID
40004	Template Data {0} not found	Template data is not found in storage. Please check your request, compare with documentation and send again
40005	Template Data not found for template {0}	Template data is not found in storage. Please check your request, compare with documentation and send again
40006	Template must have access level equal or wider than category access level	Template access level has to be equal or bigger than category access level
40007	Image {0} not found	Image is not found, please upload the image before updating the template
40009	Must have other roles except the sender	Template has to have at least one another role except sender
40010	Must be only 1 sender	Template should contain only one role with type Sender
40011	First role must be Sender	First role in the template flow should be sender
40012	Must be at least 2 roles	Template has to have at least 2 roles, first required to be dedicated for Sender and another one for Recipient or Signer
40013	Role ‘{0}’ has no fields assigned	Role in the template doesn’t have assigned fields. Please add fields with assigned to this role or make this role a Copy
40014	Notification must be earlier than expiration	If an envelope expires in 3 days, we can’t notify on a 5th day. Please set expire.notifyIn < expire.after
40015	Signer roles without signature: {0}	Signer role does not have signature field related to him in the template. Please add one or remove Signer role
40016	Following fields assigned on non-existing roles: {0}	The fields assigned to non-existing roles. Please re-assign fields to existing roles or remove fields
40017	Following roles has no fields assigned: {0}	Role with particular ID doesn’t have assigned fields in the documents. Please add fields, remove roles or make this role a Copy
40018	Template validation error in document ‘{0}’ lookup ‘{1}’. Related field ‘{2}’ not found in document fields	Lookup field doesn’t have related dictionary field in the document. Please add dictionary field to the document or remove lookup field
40019	Template validation error in document ‘{0}’ lookup ‘{1}’. Related field cannot be used as lookup source	Lookup field doesn’t have related source in the dictionary. Please check availability of the dictionary/dictionary record or remove lookup field
40020	Duplicated document ids: {0}	Document IDs are duplicated in the template. Document IDs should be unique inside template
40021	Duplicated document names: {0}	Document name are duplicated within the template. Document names must be unique within the template
40022	Field ‘{0}’ has wrong min or max value	Entered values of the min value is bigger than max value. It’s impossible to set these parameters for field.
40023	Field ‘{0}’ has precision value larger than allowed {1}	Entered precision value for the field is bigger than allowed for particular type of the field
40025	Template {0} already deleted	Template has been deleted and cannot be used to envelope creation
40026	Empty template data	Template data parameter is empty. Please use valid structure of the request
40027	Access level has to be Public or Official	Private template cannot be shared
40028	Template {0} is not accessible by sharing code	Make sure the sharing code is correct
40029	At least one non-optional field required in a table ‘{0}’	At least one table field has to have non-optional and also this field must be assigned to the table owner
40030	Dynamic table head not found. Table name: {0}	Table structure is not correct. Table should contain head.
40031	Dynamic table head row not found. Table name: {0}	Table structure is not correct. Table should contain only one head row.
40032	Dynamic table head row columns not found. Table name: {0}	Table structure is not correct. Table should contain columns in the structure.
40033	Dynamic table inside another table is forbidden. Parent table name: {0}	It’s impossible to have dynamic table inside other dynamic table
40034	Dynamic table body not found. Table name: {0}	Table structure is not correct. Table should contain body.
40035	Wrong style attribute: {0}	Table attribute is forbidden. Allowed attributes for table: margin
40036	Field ‘{0}’ assigned to wrong role	Field assigned to a role which cannot fill data. Restricted roles are Signer and Copy
40037	Template validation error in document ‘{0}’ field has incorrect name: ‘{1}’	Fields in the template shouldn’t contain spaces or special symbols. Please use names such as name, name1, name_1
40038	No rows found	Table should contain at least 1 row
40039	Signature assigned to not Signer role {0}	Signature field is assigned to the role which is different from Signer, please reassign the field or remove it
40040	Duplicated signature name in document {0}	Names of the signature fields are duplicated. A document must have unique names of the fields
40041	Missed document info section, document id: {0}	Structure of the template data isn’t correct. Please add info sections to the document structure
40042	Too much signatures per role {0}	Signature role can has one signature field per one document.
40043	No signature provider for digital signing	Please use eInk signature instead
40044	Unexpected field type ‘{0}’	Type of the entered field is not supported. Supported types of fields: text, number, money, datetime, select-dictionary, yesno, attachment
40045	Unexpected document body content: {0}	Only one type of field “attachment�? is allowed for external document
40046	Dynamic table name not found	Name of the dynamic table is missed
40047	Dynamic table roleId not found	Table field doesn’t have assigned role
40048	Template has no signatures	Documents inside template doesn’t have signatures field, but has a Signer role. Please add signatures fields or remove the Signer role and try again
40049	Signature by role UUID was not found	Signature field doesn’t have role with respective role UUID. Please add a Signer role or remove a signature field and try again
40050	Cannot change template access to official	Template access level couldn’t be changed to the official access level. Only system user can change access level to the official
40051	Template {0} mismatch version {1}	Template UUID and template version mismatch. Please check correctness of the template version and template content
40052	Template role {0} not found	Template has no role with this UUID
40053	Template’s signature ‘{0}’ must have both ITN fields filled	Please fill both itnDocumentId and itnFieldName or none of them
40054	ITN field ‘{0}’ was not found for signature ‘{1}’	Check that document has proper ITN field assigned for signature
40055	ITN field ‘{0}’ has wrong type or place in document	Check that ITN field is one of (text field, lookup, select-dictionary), not optional, and not in the table
40056	No access to template {0}	Template has no role with UUID
40057	Parent of duplicate field {0} was not found	Duplicate field does not have a parent field in the template
40058	‘relatedTo’ property cannot be empty for Duplicate field	Fill property with proper value
40059	Unsupportable type {0} of parent field for Duplicate {1}	This kind of type is not allowed for Duplicate parent field
40060	Missing role order	A role has no order set while template flow set to manual ordering
40061	All roles have same order	All roles with same order in template flow
40062	Role {0} should be ordered after {1}	Wrong template flow role order set
40065	Duplicated field name: {0}	Duplicated field name
40066	Category or one of subcategories is not empty	There is active template in the category or one of its subcategories
40067	Cannot move to this category	It’s impossible to move a category inside the category you’re about to delete
40068	All roles except sender have to be set	In order to share the template all roles have to be defined in advance
40069	Template has roles with same ID: {0}	Template syntax error. Please check roles IDs and make them unique
40070	Cannot share template to yourself	Creator’s mailbox should not be in sharedTo list
40071	Only shared categories can be assigned to shared template	Only shared categories can be assigned to shared template
40072	Field ‘{0}’ cannot be searchable	Supported types of fields that can be searchable: text, number, money, datetime, select-dictionary, duplicate, lookup
40073	Field ‘{0}’ from the formula ‘{1}’ was not found	Please check all fields in the formula
40074	Wrong formula with name ‘{0}’. Check supported operations	Please check the formula
40075	Recursion found in formulas	Please check the formulas
40076	Stamp is not supported	Please do not use stamps
40077	Flow error - reachless document {0} for role {1}	Deadlock found, flow should be corrected
40078	Column with attribute ‘initiallyHidden’ must have an optional field	Please delete ‘initiallyHidden’ attribute or add an optional field
40079	Too many fields in the table {0}. Allowed only {1}	Please decrease number of fields in row
40080	Too many columns in the table {0}. Allowed only {1}	Please decrease number of columns in table
40081	Number of head columns does not match number of body cells	Table structure is not correct. Table should contain same number of columns in the head and the body.
40082	All ‘autonumber’ fields have to be assigned on Sender role	Please set sender role for all ‘autonumber’ fields
40083	Field ‘{0}’ is not supposed to be in the table	Please move the field out of table
40084	Template subject contains wrong field definition: {0}	Field cannot be in the table or of types: einksign, checkbox
40085	Pdf UUID has to be specified for document {0} with type = pdf	Please add attribute info -> pdf -> uuid to XML
40086	Field or table with name ‘{0}’ is not supposed to be in the document ‘{1}’	Tables and attachements are not supported for PDF templates
40087	Attributes ‘x’, ‘y’ and ‘page’ must be specified for the field ‘{0}’	Please set coordinates in mm and a page number
40088	Page number {0} does not exist for document {1}	Wrong PDF page number
40089	Coordinate {0} = {1} is greater then {2} for document {3}	Wrong X or Y coordinates for PDF field

**ENVELOPE**
Error code	Error detail	Error description
50001	Envelope field ‘{0}’ is empty	Required field on envelope is empty. To solve this issue please fill field with a valid content
50002	Value of ‘{0}’ should be greater than {1}	Entered value in the field is less than minimal value. Please enter valid value
50003	Value of ‘{0}’ should be less than {1}	Entered value in the field is bigger than maximum value. Please enter valid value
50004	Expected value with precision = {0} for field ‘{1}’	Precision of the entered value should be higher than minimal precision. Please pay attention to the settings of the field
50005	Empty signatures list	Signatures list is empty on the envelope. Please add signatures block before send request
50006	Unexpected value ‘{0}’ for field ‘{1}’. Allowed: {2},{3}.	Entered value does not correspond to one of the allowed values. Please look at properties of the field to clarify allowed values
50007	Not all roles has mailboxUuid set properly	This error happens if some role doesn’t have valid mailbox UUID on the envelope
50008	Not all roles has ID set properly	This error happens if some role doesn’t have valid role ID on the envelope
50009	Not valid envelope subject: {0}	Subject of the envelope is empty or invalid. Subject of the envelope should not have restricted symbols
50010	There is mailbox predefined in template for role ‘{0}’ and cannot be changed	Mailbox UUID is predefined for particular role on the template and cannot be changed
50011	Envelope {0} not found	Envelope with entered UUID was not found. Please check correctness of the entered data
50012	Envelope templateUuid or templateVersion is required	Template UUID or template version UUID is required to this request
50013	Generated envelope has different templateUuid	Generated envelope has different template UUID in the envelope data or in the parameter of the request
50014	Generated envelope has different versionUuid	Generated envelope has different template version UUID in the envelope data or in the parameter of the request
50015	Invalid value ‘{0}’ of field ‘{1}’, expected ‘{2}’	Entered value does not correspond to the date format. Please enter value in date format YYYY-MM-DD
50017	Envelope document {0} not found in XML structure	Document was not found in XML structure of the envelope
50018	Envelope sender not found	Sender was not found in XML structure of the envelope
50019	Compiled document {0} not found in file storage	Document which has been compiled was not found in the file storage. Try to regenerate document
50020	Label {0} not found	Label with particular UUID was not found
50021	Envelope attachment field not found in document {0}	External document attachment is not found in the document. Please check your request upload document and send again
50022	Duplicated field name: {0}	Name of the fields are duplicated. Please change the name of the field, because duplicated name is forbidden
50023	Table should have at least 1 row	Table should have at least 1 row
50024	Signature {0} in document {1} is made using not a stamp key	It’s impossible to set stamp on the document without using a stamp key. To set stamp please use key with stamp option
50025	This is no active Signer role in envelope at the moment	It’s not a time to sign anything
50026	Cumulative envelope attachments size exceeded limit	Cumulative attachments size uploaded to the envelope is exceeded allowed size limit
50027	Duplicated attachment IDs: {0}	Attachment IDs are duplicated in the document. Attachment IDs should be unique
50028	Lookup source not found	Source of the lookup field was not found. Please check that dictionary or value in the dictionary still available
50029	Lookup value does not match	Value of the lookup field in request does not match to value in the dictionary. Please check your request, compare with dictionary and send again
50030	Invalid value ‘{0}’ for number value of field ‘{1}’	Invalid format of value has been entered to the number field. Number field accepts only numeric values
50031	There is no need to sign the document {0}	There is no signature required from particular mailbox, or it was not the right step of the signing process
50032	There is a validation error for signature with type ‘{0}’ and message: {1}	Please check signature data in the request
50033	No XML data for envelope	Please check envelope XML data in the request
50034	Attachment ‘{0}’ file type mismatch	Attachment file type is not correspond to allowed file types. Allowed file types: pdf, doc, docx, xls, xlsx, xlsm, xml, dbf, txt, rtf, png, jpg, jpeg, zip. Allowed file types can be minimized according to field settings in template.
50035	Mailbox no longer has access to envelope	The access to the envelope has been revoked
50036	Cannot archive/delete envelope which is not in a final status: {0}	It’s impossible to archive/delete an envelope if it’s not in a final status, such as COMPLETED, CANCELLED or EXPIRED
50037	Bad base64 value of field ‘{0}’	Binary data is invalid, please check that file you’re trying to send properly encoded in BASE64
50038	Expected ‘{0}’ image type for field ‘{1}’	Image type format is incorrect. Please pay attention to the file format in error code and use respective file format to this field.
50039	Maximum expected image size is {0} x {1}	Image size does not fit into maximum width and height limits. Please use image with size less than maximum values.
50040	Simple electronic signature is not created	Image of the SES is not correct, please check that image has at least 15px of the painted area
50041	Attachment {0} file not found	Attachment with entered UUID was not found. Please check correctness of the entered value
50042	File {0} was not found for envelope {1}	File with entered UUID was not found in the entered envelope. Please check correctness of the entered values
50043	No envelope UUID in request	Please check envelope UUID in the request
50044	Label already exists	Label with respective name is exist. Please use existing or create new one with a different name
50045	Found role without mailboxUuid defined	One of the roles doesn’t have mailbox UUID in data of the envelope
50046	Signature data not found for signature ‘{0}’ at document ‘{1}’	Signature field does not have signature data, please check that you fill required signature field with valid data
50047	Signers do not match for signature {0}	PDF and text files are signed by different signers, please sign document by one Signer and send request again
50048	Signature data not found for source {0} in document {1}	Signature is not found in the list of signatures
50049	No active role for mailbox {0}	Mailbox UUID by which you’re trying to send request does not have active role in particular envelope. Please wait for your turn.
50050	Wrong envelope status	Envelope status is wrong for this action and cannot be processed.
50051	Attachment is already used	Attachment with entered UUID was already used in this envelope
50052	Certificate not qualified for signature {0} in document {1}	Required qualified certificate to sign data, but not qualified used
50053	Invitation envelope {0} not found	Envelope for the invitation not found, inconsistent data
50054	Accepted envelopes list is empty	List of UUID for accepting is empty
50055	Invitations for envelopes {0} not found	Some envelope requests have no invitations for this user
50056	Cannot approve invitation, envelope {0} is in final status	Envelope for invitation is in final state
50057	Role not found for invitation {0}	Envelope has no role for email
50058	Role unavailable for processing {0}	Envelope has no role for email
50059	ITN value not found for signature {0}	No ITN value found to match during signing
50060	Expected ITN does not match the signature {0} in document {1}	The document was signed with wrong signature, please check ITN
50061	Envelope scenario has no available steps	Envelope scenario has no available steps
50062	Cannot continue scenario with uncompleted envelope	Cannot continue scenario with uncompleted envelope
50063	Envelope has no scenario info	Envelope has no scenario information
50064	Parent of duplicate field {0} not found	Duplicate field does not have a parent field in the envelope
50065	Template {0} does not match envelope template {1}	Make sure the templates match
50066	Record UUID must be populated for field ‘{0}’	Please fill the ‘recordUuid’ attribute with proper value
50067	Attachment UUID has to be populated for field ‘{0}’	Please fill the ‘attachmentUuid’ attribute with proper value
50068	Label UUID or name has to be specified	Please fill the ‘label’ or ‘labelUuid’ request parameter
50069	Not enough UUIDs, at least {0} needed	Request has no enough UUIDs to merge/add into a chain
50070	No access to chain	Mailbox has no access to any envelope within this chain UUID
50071	Envelope {0} belongs to another chain	Envelope belongs to another chain
50072	Envelope added to chain by another user	Current user has no rights to remove envelope from the chain
50073	Envelopes belong to different chains	Envelopes belong to different chains
50074	Envelope belongs to automatically created chain	Envelope belongs to automatically created chain
50075	Approvers cannot participate in the envelope processing	One or more approvers are already in the main flow
50076	Approval is not allowed on envelope	User cannot approve the envelope, it may have already been done
50077	Rejection reason is required for approval	Please add comment for approval
50078	Wrong approval status	Please send proper status, send APPROVED or REJECTED
50079	Roles do not match template roles	Please check sent envelope XML for proper flow
50080	Approval {0} not found	Approval with entered UUID was not found for this envelope
50081	Cannot manage or start/cancel an approval	Current mailbox cannot manage or start/cancel an approval
50082	Approval cannot be cancelled	Approval flow is already completed and cannot be cancelled
50083	Mailbox must be unique in the approval	Please update the approval
50084	UUID of approvers have to be specified separately	Please send flowUuid or approvers
50085	Approval {0} is deleted	Approval with entered UUID is deleted and cannot be used
50086	Approver {0} is already in another approval for this envelope	Approvers cannot participate in several approval processes for one envelope
50087	Duplicate value does not match	Value of the duplicate field in request does not match to value in related field
50088	Role {0} is expected to be an e-mail	Wrong envelope flow participant
50089	Envelope cannot be delegated	Delegation is forbidden for envelope
50090	Delegate cannot cancel the delegation	Only initiator of the delegation can cancel it
50091	Delegation not found or Initiator role is completed	Please check the delegation role
50092	Delegation or envelope is already completed	No further actions allowed
50093	Recipient field must be UUID or email	Please check the ‘recipient’ field format
50094	Search by field parameters has wrong format	Search by field parameters has wrong format
50095	Only sender can send notification	This user cannot send email notifications. Only sender can notify still uncompleted roles
50096	No envelopes to notify	Notifications have already been sent for envelopes
50097	Document does not have printable version	Only PDF, DOC, DOCX can have printable version
50098	Only completed envelopes can be shared by email	Please send only completed envelope UUIDs
50099	Only {0} envelopes are allowed for sharing	Please decrease number of envelopes
50100	Some columns cannot be deleted or hidden	Some columns have to be visible
50101	File ‘{0}’ cannot be edited because it already has digital signatures	Please choose another file
50102	File ‘{0}’ is encrypted	Please choose another file
50103	No column ‘{0}’ to sort	Wrong sortField
50104	Sharing envelope files by e-mail is prohibited	Sharing is disabled for the envelope
50105	Envelope callback {0} not found	Envelope callback not found by id
50106	Too many rows in the table {0}. Allowed only {1}	Please decrease number of rows in table
50108	Invalid value ‘{0}’ for checkbox value of field ‘{1}’	Invalid format of value has been entered to the checkbox field. Checkbox field accepts only 1 or 0
50109	Checkbox ‘{0}’ expected to be checked	Checkbox field in template is required, soi must be checked
50110	Envelope document id duplicated: ‘{0}’	Using of duplicated ids is prohibited

**DICTIONARY**
Error code	Error detail	Error description
60001	Dictionary {0} not found	Dictionary with entered UUID was not found. Please check correctness of the entered data
60002	Dictionary name length exceeded limit	Dictionary name length is higher than maximum allowed. Limit is 128 symbols.
60003	Dictionary description length exceeded limit	Dictionary description length is higher than maximum allowed. Limit is 256 symbols.
60004	Dictionary name cannot be empty	Dictionary name is required and cannot be empty. Please set dictionary name
60005	Dictionary column not found	Dictionary column with entered UUID was not found in this dictionary
60006	Empty column UUID	Column UUID is required parameter for this request. Please enter column UUID to create valid request
60007	Dictionary column value not found	Dictionary column value with UUID in request is not found in the database. Please check correctness of your request
60008	Dictionary record {0} not found	Dictionary record with entered UUID was not found in this dictionary
60009	Dictionary {0} archived	Dictionary with entered UUID has been archived
60010	Column value does not match	Value in the dictionary column and in the data of request you send does not match. Please check value in the dictionary.
60011	Empty custom value not allowed	Custom value cannot be empty for dictionary field. Please choose and send value from the dictionary or send your custom value.
60012	Column UUID is not set	Dictionary field on the template doesn’t have column UUID of the dictionary. Please update template and clarify column UUID for dictionary field or remove dictionary field
60013	Dictionary UUID is not set	Dictionary field on the template doesn’t have dictionary UUID. Please update template and clarify dictionary UUID for dictionary field or remove dictionary field
60014	Dictionary must be locked for processing	Dictionary is locked for the updating. It cannot be updated at this time. Dictionary updating can take some time.
60015	Expected {0} values in each row, but got {1}	Quantity of the columns and rows are different in the document you’ve tried to upload, please check your file for validity.
60016	Dictionary record should contain column values	Dictionary record doesn’t contain column value in request. Please check your request, compare with documentation and send again
60017	Cannot change dictionary access to official	Dictionary access level cannot be changed to the official access level. Only system user can change access level to official
60018	This file format is not supported	Entered file format is not supported yes. Supported file formats: CSV, XLS
60019	Dictionary is locked	Dictionary is locked for updating. Updating can take some time. During updating process dictionary cannot be changed
60020	Column name cannot be empty	Column name is required and cannot be empty. Please set column name
60021	Column name length exceeded limit	Column name length is higher than maximum allowed. Limit is 64 symbols.
60022	Column order should be >= 0	Column order cannot be less or equal 0. Please enter positive value of the order
60023	Column value length exceeded limit	Record value length is higher than maximum allowed. Limit is 256 symbols.
60024	Empty dictionary UUID	Required dictionary UUID parameter if empty in request. Please enter valid dictionary UUID
60025	Dictionary record not found by value ‘{0}’ in column {1}	There is no record with such value in dictionary
60026	Cannot delete last column	Dictionary should have at least one column. Last column cannot be deleted from the dictionary.
60027	No access to dictionary	No access to dictionary
60028	Filter operation unknown	Filter operation unknown
60029	Filter value is null	Filter operation unknown
60030	Export task do not match	Dictionary export task don’t match
60031	Dictionary column width must be greater or equal to 140	Dictionary column width must be greater or equal to 140

**INTEGRATION**
Error code	Error detail	Error description
80001	Integration rule {0} deleted	Integration rule with entered UUID has been deleted
80002	Integration rule {0} not found	Integration rule with entered UUID has was found or not exists
80003	Integration not found for mailbox {0}	Integration configuration was not found for entered mailbox UUID
80004	Name pattern generates empty filename	We cannot generate a file name
80005	templateUuid does not match versionUuid	Template UUID does not match template version UUID. Please compare template and version UUIDs
80006	Protocol {0} not supported	Entered protocol has not supported yet. Supported protocols: AS2, AS4, SFTP
80007	Matching pattern source is required	Matching pattern source is required in this request
80008	Template UUID is required	Template UUID is required in this request
80009	Version UUID is required	Template version UUID is required in this request
80010	Conversion rule is required	Conversion rule is required in this request
80011	Naming pattern rule is required	Naming pattern rule is required in this request
80012	Source is required	Source is required in this request

**PERMISSIONS**
Error code	Error detail	Error description
90002	You do not have enough privilege for account {0}	User does not have enough permissions to do this action. Please ask your system administrator to give permissions
90003	You do not have enough privilege for mailbox {0}	User does not have enough permissions to do this action. Please ask your system administrator to give permissions
90004	Guest user has no access to any mailbox	User does not have access to any mailbox. Please add access to any mailbox or login by user who has accesses
90005	Cannot do with system account	User does not have enough privileges to modify system data
90006	Cannot do with system mailbox	User does not have enough privileges to modify system data
90007	Mailbox has no access to label	Mailbox does not have access to the label
90008	No access to dictionary {0}	Dictionary is inaccessible for you. Ask dictionary owner to update access level
90009	No access to template {0}	Template is inaccessible for you. Ask template owner to update access level
90010	No access to parent category	Parent category is inaccessible for you. Ask category owner to update access level
90011	No access to category	Category is inaccessible for you. Ask category owner to update access level
90012	No access to notification	Notification is inaccessible for you
90013	No access to mailbox {0}	User does not have access to this mailbox. Ask your system administrator to give permissions
90014	No access to mailbox {0}. Missed permissions: {1}	User does not have access particular functionality of this mailbox. Ask your system administrator to give permissions. Missed permissions you can find in the error message
90015	No access to envelope {0}	User does not have access to this envelope. Only users who included to the processing flow can watch envelopes
90017	Envelope role forbidden to change data	Envelope role cannot change data in the envelope. If you want to change data in the envelope set respective role on the template
90018	No access to account {0}	User does not have access to this account. Ask your system administrator to give permissions
90019	Mailbox header does not match to mailbox UUID	Please check that entity belongs to current mailbox
90022	No access to import task	User does not have access to the import task
90026	No access to attachment	Attachment is inaccessible for you
90030	Cannot revoke last owner	You cannot revoke last owner of the entity
90031	Not a scenario owner	User is not a scenario owner
90032	No access to scenario	No read access to scenario
90033	Only the author is allowed to change the comment	No write access to comment message
90034	No access for callback {0}	Current mailbox has no access to this callback
90035	Not a token owner	Current user has no access to application token

**SCENARIOS**
Error code	Error detail	Error description
100001	Scenario name cannot be empty	Scenario name cannot be empty or NULL
100002	Scenario description cannot be empty	Scenario description cannot be empty or NULL
100003	Scenario access level cannot be empty	Scenario access level cannot be empty or NULL. Access can be fourth types: mailbox, account, pub and official
100004	ID cannot be empty	Scenario step ID cannot be empty or NULL
100005	Scenario step name cannot be empty	Scenario step name cannot be empty or NULL
100006	Scenario step XSLT map cannot be empty	Scenario step XSLT map cannot be empty or NULL
100007	Steps is required	Scenario should have at least 1 step
100008	Scenario step template UUID cannot be empty	Scenario template uuid should not be empty
100009	Scenario step template version cannot be empty	Scenario template version should not be empty
100010	Save failed	Scenario save failed
100011	Scenario {0} not found	Scenario not found
100012	Scenario {0} deleted	Scenario deleted
100013	Cannot create or update scenario access to official	Scenario access level cannot be changed to the official access level. Only system user can change access level to official
100014	Step {0} not available at this stage	Step not available at this stage
100015	First step cannot have source template	First step cannot have source template
100016	Step destination cannot be empty	First step cannot have source template
100017	Step {0} source cannot be empty	Step source cannot be empty
100018	Step {0} destination does not match	Step destination do not match with result
100019	Duplicated step ID {0}	Duplicated step id
100020	Step {0} source does not match with any previous destination	Please check the order of steps
100021	Scenario name length cannot be more than 256	Scenario name cannot be more than 256
100022	Scenario description length cannot be more than 256	Scenario description cannot be more than 256
100023	Scenario step ID length cannot be more than 256	Scenario step id length cannot be more than 256
100024	Scenario step name length cannot be more than 256	Scenario step name length cannot be more than 256
100025	Scenario condition cannot be applied	Scenario condition is wrong, please check XSLT mapping

**EXTERNAL LINKS**
Error code	Error detail	Error description
110001	Link name cannot be empty	Link name is required and cannot be empty. Please set link name
110002	Link name length exceeded maximum size	Link name size is higher than maximum allowed. Limit is 255 symbols.
110003	Link url cannot be empty	Link url cannot be empty
110004	Link order should be positive or zero	Link order should be positive or zero
110005	Link access level cannot be public	Link access level cannot be public
110006	Mailbox UUID required when link access level is mailbox	Mailbox UUID required when link access level is mailbox
110007	Link {0} not found	Link not found by UUID
110008	Link {0} for another account	Link does not belong to this account.
110009	Link has invalid URL	Link has invalid URL. Please fix
110010	Cannot use official link access	Cannot use official link access

**BILLING**
Error code	Error detail	Error description
120001	Tariff {0} was not found in billing system	Tariff not found for the account
120002	Cannot change billing plan so often	You cannot change billing plan so often. Please try next day
120003	You have reached the limit, consider upgrading your plan	You have reached the limit, consider upgrading your plan
120004	You have reached the limit ({0}), consider upgrading your plan	You have reached the limit, consider upgrading your plan
120005	The action is not available in your billing plan. You may want to consider upgrading	You have reached the limit, consider upgrading your plan
120006	This billing plan cannot be selected. Limit ‘{0}’ is exceeded. The count is {1} in your account but must be no more than {2}	Select another tariff or modify your account

Чи була наша стаття корисною?

Error codes

COMMON

USER/PROFILE

ACCOUNT

MAILBOX

TEMPLATE

ENVELOPE

DICTIONARY

INTEGRATION

PERMISSIONS

SCENARIOS

EXTERNAL LINKS

BILLING